Cancellations
You may cancel an order at no charge any time before it ships. Email or call us with your order number. If your order has already shipped, the return process below applies.
Return window
Unused items in original, unopened packaging may be returned within 30 days of delivery. Return authorisation is required before shipping anything back — contact us and we will issue instructions and a return address.
Items we cannot accept
- Items that have been used, washed or placed into service.
- Custom, special-order or clearance items identified as final sale at the time of purchase.
- Items returned without prior return authorisation.
- Items returned outside the 30-day window.
Return shipping and restocking
For non-defective returns, return shipping is the customer's responsibility and a restocking fee may apply to freight-shipped or large-volume orders. The fee, if any, is disclosed when we issue your return authorisation.
For items that arrive damaged, defective or incorrect, we cover return shipping and send a replacement or issue a full refund, at your choice.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of the returned goods being received and inspected. Original shipping charges are refunded only where the return results from our error or a defective product.
Damaged and defective goods
Report damage or defects within 5 business days of delivery with photos of the item and its packaging. We will arrange a replacement, a credit or a refund without requiring you to pay return freight.
Contact
Aurevion Technologies LLC, 8827 Lake Pleasant Rd, Clifford, MI 48727. Email sale@aureviontechnologies.sbs. Phone (850) 565-3844.
This policy is a working draft maintained by our team. It should be reviewed against our current operations and applicable state and federal law before it is relied on as final legal text.